Terms & Conditions

Welcome to The Wearhouse. By accessing or placing an order on our website, you agree to the terms outlined below. Please read them carefully before making a purchase.

General Information

The Wearhouse is a sneaker and streetwear store based in Nairobi, Kenya. We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will take effect immediately once posted on our website.

Products & Availability

We aim to ensure all product descriptions, images, and pricing are accurate. However:

• Product availability may change without notice

• Colors and details may vary slightly due to photography and screen differences

• We reserve the right to discontinue or update products at any time

Orders

When you place an order with us:

• You confirm that all information provided is accurate and complete

• Your order is subject to acceptance and availability

• We reserve the right to cancel or refuse any order if necessary

Once an order is confirmed, you will receive a confirmation via email or WhatsApp.

Pricing & Payments

• All prices are listed in Kenyan Shillings (KSh)

• We reserve the right to adjust pricing without prior notice

• Orders must be fully paid before dispatch unless otherwise agreed

Delivery

• We offer delivery within Nairobi and across Kenya

• Delivery timelines are estimates and may vary depending on location and demand

• The customer is responsible for providing accurate delivery details

We are not liable for delays caused by courier services or external factors beyond our control.

Returns & Refunds

All returns and refunds are handled in accordance with our Refund & Returns Policy. Please refer to that page for full details.

Customer Responsibility

By using our website, you agree to:

• Provide accurate personal and delivery information

• Ensure availability at the provided contact number during delivery

• Inspect products upon receipt and report issues within the allowed return period

Limitation of Liability

The Wearhouse is not responsible for:

• Indirect losses or damages resulting from use of our products

• Delays caused by third-party delivery services

• Misuse or improper handling of purchased products

Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use your information.

Contact Us

If you have any questions regarding these Terms & Conditions, you can reach us at:

📧 order@thewearhouse.co.ke
📱 +254 794 850 628 (WhatsApp available)

At The Wearhouse, we aim to keep things simple, transparent, and customer-focused.