Refund & Returns Policy

At The Wearhouse, we want you to be fully satisfied with every purchase. If something isn’t right, we’re here to help make the process simple and fair.

Returns Eligibility

We accept returns or exchanges under the following conditions:

• The item must be unworn, unused, and in original condition

• The item must be returned in its original packaging

• Returns must be requested within 3–7 days of receiving your order

• Proof of purchase is required (order confirmation or receipt)

Please note: worn items, damaged items caused after delivery, or items without original packaging may not be eligible for return.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items are not eligible for return:

• Sneakers that have been worn outdoors

• Items marked as final sale (if applicable)

• Any item not in its original condition

Exchanges

We allow size exchanges depending on stock availability.

If the size you ordered does not fit, you may request an exchange for a different size of the same product. If the size is unavailable, you may choose an alternative product of equal value.

Refunds

Refunds are only issued if:

• The item is out of stock after purchase

• You received a wrong or defective item

Once approved, refunds will be processed via the original payment method or agreed alternative.

Please allow 3–7 business days for processing after approval.

Return Process

To request a return or exchange:

📧 Email: order@thewearhouse.co.ke
📱 WhatsApp: +254 794 850 628

Please include:

• Your order number

• The item(s) you want to return or exchange

• Reason for return

• Clear photos (if the item is defective or incorrect)

Our team will guide you through the next steps.

Delivery Fees

• Delivery fees are non-refundable

• Customers may be responsible for return shipping costs unless the item was incorrect or defective

Customer Support

If you have any questions, our support team is here to help during business hours:

Monday – Saturday | 9:00 AM – 6:00 PM

At The Wearhouse, we value trust and transparency. Our goal is to make sure every pair you receive feels worth it.