Privacy Policy

At The Wearhouse, we respect your privacy and are committed to protecting any personal information you share with us. This policy explains how we collect, use, and safeguard your information when you shop with us or interact with our website.

Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

• Name and contact details (phone number, email address)

• Delivery address

• Order and payment details

• Communication history (messages, inquiries, or support requests)

• Basic device and browser information to improve site performance

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you about your purchase

• Provide customer support via email or WhatsApp

• Improve our website, products, and shopping experience

• Send updates about new arrivals or promotions (only if you opt in)

Sharing Your Information

We do not sell your personal information.

We only share your data with trusted third parties when necessary to:

• Process payments securely

• Deliver your orders

• Operate essential website services

All partners are required to handle your data responsibly and securely.

Data Protection

We take reasonable measures to protect your personal information from unauthorized access, misuse, or loss. However, no online system is completely secure, so we cannot guarantee absolute security.

Cookies

Our website may use cookies to:

• Improve site functionality

• Remember your preferences

• Analyze website traffic and performance

You can disable cookies in your browser settings if you prefer.

Your Rights

You have the right to:

• Request access to your personal data

• Request corrections to inaccurate information

• Request deletion of your data (where legally applicable)

• Opt out of marketing communications at any time

Third-Party Services

Our website may include links or integrations with third-party services such as payment gateways and delivery partners. We are not responsible for their privacy practices, so we encourage you to review their policies separately.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us:

📧 order@thewearhouse.co.ke
📱 +254 794 850 628 (WhatsApp available)

At The Wearhouse, your trust matters as much as your style.